Our goal is to ensure your complete satisfaction. If, for any reason, you are not satisfied with your order, you can exercise your right to return part or all the products you purchased within fifteen (15) days from the date stated on the document we sent you.The product must have been purchased exclusively from www.xartino-karavi.gr. The return of the product, in this case, can be done only when the product is in its original condition and with full original packaging. This means that the product must:
1. Not to have been used in any way.
2. The packaging must not be damaged.
In order for the return to be accepted, it needs to be checked and approved in accordance with the aforementioned.
You can return the products either by visiting our physical store (39 Pindou, New Philadelphia) or by sending them to us at your own expense. Once we receive them and confirm their good condition, we will send you the products with which you wish to replace the original ones or if you wish, we will offset the value in your next order.
If the corresponding product you want is not available, we will refund your money or the amount of the purchase of the specific product can be credited to your account and used in any new order you wish to place.
Returns are not accepted on products that are not immediately available. It is noted that cases where the returned product is not in its original condition cannot be returned.
In all the above occasions the return costs are borne by the customer. Return proof is required for returns.
In case the product proves to be defective due to construction, then the consumer can request replacement of the product or cancellation of the order and full refund of the amount paid. Also, in case the customer sends a defective product to the store, then he pays the shipping costs himself. If the product proves to be defective, then the shipping costs must be reimbursed by the store to the customer.
If a product is no longer available due to a technical error orappears to be available due to lack of information on the website and therefore has been paid, the store is obliged to return the whole amount without being responsible for the error.
Refunds will be based on the retail price of the product / products you purchased and the initial shipping costs, if any (excluding additional costs due to your choice of delivery or payment method other than the cheapest standard delivery method) we offer). Www.xartino-karavi.gr is entitled to withhold the refund of the price until it receives the products back or until the consumer provides proof that he has sent back the products. Refunds are made within 14 days of returning the products. Your refund will be made on the same payment method with which you completed the order. In case of cash on delivery and bank deposit, you must state the account in which you want the deposit to be made. Return proof is required for returns. In case of invoice issuance, the return must be made with a delivery note. In case the payment was made by credit card, the transaction will be canceled, and the credit card will be updated accordingly.
For your wish to return the products you bought from our online store, you must notify us in writing at info@xartino-karavi.gr, with the indication "RETURN" and noting the date and number of the purchase document. Returns are made through the cooperating bank Alpha Bank.
If the return is made to an account of the same bank (Alpha Bank) then the money is credited within 14 working days, without any additional charge. If the return is made by another bank, then the costs are shared and there is a charge on both sides according to the policy of each bank, for which our company is not responsible.
To avoid your own inconvenience, we would recommend that you pay attention at the time of delivery of your order, the condition of the products sold and their packaging intact, to detect any obvious defects or incorrect shipment of products.
The address to which you can return the products is:
Xartino Karavi Bookstore
Pindou 39, Nea Philadelphia
14342, Attica
Tel: 2102531533
IMPORTANT NOTE: In case of return, please contact us first at 2102531533, for any less inconvenience and to ensure the lowest possible shipping costs.